The Simplicity Warranty

Simplicity Windows are backed by a limited lifetime warranty. Please see below, or download the PDF. You can also learn about Simplicity's care and maintenance instructions here. If you have additional questions regarding the warranty, please contact us and a Simplicity representative will be in touch.

Simplicity™ Windows & Doors Limited Warranty ("Warranty") (Simplicity™ Window and Door Products Installed in the United States after 12/1/2009)

Warranty Coverage for Unattached Homes

Persons Covered

This Limited Warranty extends to the original consumer residential purchaser ("Original Residential Purchaser") of Simplicity window and door products ("Products") installed by the builder as new construction or by the Original Residential Purchaser as replacements in an unattached single family residence ("Home") occupied by the Original Residential Purchaser.

Residential One Year Limited Warranty (Parts* and Labor)

Simplicity Windows & Doors warrants to the Original Residential Purchaser that if the Original Residential Purchaser notifies Simplicity Windows & Doors that a Product is defective in materials or workmanship during the one year period after the Original Residential Purchaser purchases a Home with Products installed by the builder as new construction or after the Original Residential Purchaser installs the Products in the Home as replacements, Simplicity Windows & Doors will, at its option, either repair, replace or provide a refund for any Product or Product part or component ("Part") confirmed to be defective upon inspection. If Simplicity Windows & Doors elects to repair or replace, it will pay the cost of labor.

Residential Lifetime Limited Warranty (Parts* Only)

Simplicity Windows & Doors warrants to the Original Residential Purchaser that as long as the Original Residential Purchaser resides in their Home, if the Original Residential Purchaser notifies Simplicity Windows & Doors after the expiration of the Residential One Year Limited Warranty that any Part (excluding screens), is defective in materials or workmanship, Simplicity Windows & Doors will, at its option, either repair, replace or provide a refund for any Part (excluding screens) confirmed to be defective upon inspection. Simplicity Windows & Doors reserves the right to require the return of the defective Part for inspection. The Original Residential Purchaser is responsible for the costs of returning the defective Part for inspection and the costs of shipment of the replacement Part. Labor or cost of labor is not included. To the fullest extent permitted by law, the liability of Simplicity Windows & Doors under this Limited Warranty is limited to the original purchase price of the defective Product or Part.

Warranty Coverage for Attached Housing and Commercial Buildings

Persons Covered

This Limited Warranty extends to the original purchaser ("Original Purchaser") of Products installed as new construction by the builder or as replacements by the Original Purchaser in (i) an attached owner occupied home unit (e.g. condos or cooperatives), (ii) a nonowner occupied single or multi-family home unit or (iii) a building used for commercial, governmental, fraternal or religious purposes (collectively a "Covered Building").

Commercial One Year Limited Warranty (Parts* and Labor)

Simplicity Windows warrants to the Original Purchaser that if the Original Purchaser notifies Simplicity Windows that a Product is defective in materials or workmanship ("Notice") during the one year period after the Original Purchaser (i) purchases the Covered Building with Products installed by the builder as new construction or (ii) installs the Products in a Covered Building as replacements ("Warranty Period"), Simplicity Windows will, at its option, either repair, replace or provide a refund for any Product or Part confirmed to be defective upon inspection. Simplicity Windows reserves the right to require the return of the defective Product or Part for inspection. The Original Purchaser is responsible for the costs of returning the defective Product or Part. The liability of Simplicity Windows under this Limited Warranty is limited to the original purchase price of the defective Product or Part.

Transferability

This Warranty is not transferrable.

Exclusions from Coverage

This Warranty does not cover damage or defects relating to misuse, abuse, the use of applied tints or films, alterations including but not limited to customer-applied finishes minor imperfections in glass that do not affect the Product’s structural integrity or significantly obscure vision, normal wear and tear, broken glass, natural weathering of exterior finishes, acts of nature (e.g. fire, hurricane, etc.), building settling, structural failures of walls or foundations or improper installation ( not in compliance with ASTM E-2112 ), improper storage or handling or failure to properly care for and maintain the Products**. Normal wear, including discoloration, on hardware component finishes, is not a defect and is not covered by this Warranty. Loss of functionality of hardware in highly corrosive environments, which includes any Home located within two miles of salt water and any Home located in the State of Hawaii, is also excluded from coverage. For Simplicity Products with argon or krypton gas-filled insulating glass, Simplicity Windows & Doors injects the gas at the time of manufacture. The gradual dissipation of inert gas may occur naturally over time and is not a defect. Other than gas loss due to seal failure, this warranty does not cover the gradual dissipation of inert gas or the amount of inert gas remaining in the Simplicity Products at any time after manufacture. This Warranty does not apply to any Products that are installed in a Home or Covered Building that has a non-drainable EIFS or DEFS siding product. Condensation (moisture or ice forming on the surface of the glass or frame) or damage as a result of condensation (except to the extent such condensation or damages from such condensation are caused by failure of the Product) is not a defect in the Product. See below for more information regarding condensation/frost.

Simplicity Windows & Doors reserves the right to modify or discontinue any of its Products. For the repair or replacement of modified or discontinued Products, Simplicity Windows & Doors will have the right to substitute current Products and components of equal quality and as similar in appearance as possible. Simplicity Windows & Doors will not be obligated to replace discontinued Products and components for which no similar alternatives are available.

Limitations on Remedies

This Warranty does not cover (i) labor charges (except as expressly provided above in the Residential One Year Limited Warranty and the Commercial One Year Limited Warranty) or (ii) scaffolding or equipment charges or associated costs for, or damages occurring during the removal, transportation, return or installation of Products or Parts or replacement Products or Parts. In no event will Simplicity Windows & Doors be liable for incidental or consequential damages (including without limitation any repainting or finishing required in connection with any repair or replacement), whether based on breach of express or implied warranty, breach of contract, negligence, strict liability or any other legal theory. For Arizona residents mdash; nothing in this warranty is intended to limit, restrict or waive any claim by any person for recovery from the Arizona Residential Contractors Recovery Fund.

Notice to original consumer purchasers of Products (owner occupied attached and unattached housing): Some states do not allow the exclusion or limitation of incidental or consequential damages, so, the above limitation or exclusion may not apply to you. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty may last, so the above limitation may not apply to you. This Warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Disclaimer of warranty for original commercial non-consumer purchasers of Products (Covered Buildings other than attached owner occupied housing): Except for the express warranty contained herein, Simplicity Windows & Doors extends no other warranties, whether express, implied or statutory, and Simplicity Windows & Doors expressly disclaims the implied warranties of merchantability and fitness for a particular purpose.

Applicable Law. The law applicable to and venue for, all legal proceedings relating to this Warranty is Pierce County, WA.

Modification

No distributor, dealer or sales representative of Simplicity Windows & Doors has the authority to change, modify or expand this Warranty.

Requesting Service

To obtain service under this warranty, contact us at 1-877-987-4322.

Please keep this certificate for your files.

We can respond more efficiently if you provide the following:

  • Your name, address and daytime phone number.
  • Sales receipt or other documentation establishing proof and date of purchase.
  • The name of the builder or distributor that originally supplied the product.
  • A detailed description of the problem.

* Replacement Parts: Because manufacturing materials and techniques change, replacement Products or Parts may not be an exact match.

**Proper Care and Maintenance

Please see the Care and Maintenance Instructions below.

Care and Maintenance of Simplicity Windows

Your windows and patio doors will continue to perform well if given some simple, routine Care and Maintenance Instructions. With proper care, your windows and doors will continue to operate at their best and look great. Our Limited Lifetime Warranty does not cover damage or defects related to a failure to follow the care and maintenance instructions below.

Glass Care

Proper care of your window and door glass is important to gain the maximum effectiveness of insulating, low-e or reflective glass. Any of the "Don't" actions listed below can damage the glass surface or destroy the insulating glass seal.

  • Don't use any petroleum-based cleaners or caustic chemicals on your glass.
  • Don't use a razor blade, abrasive pad or putty knife to clean the glass.
  • Don't use a high-pressure spray nozzle when rinsing your glass after washing.
  • Do clean glass with a mild dish soap and water. Rinse completely with clean water and wipe dry with a soft cloth to avoid water spots.
  • Avoid washing glass in direct sunlight for best results.
  • Do clean screens by first removing, then washing on a clean, flat surface with a mild soap and water solution using a soft brush. Rinse, dry and reinstall.

Smooth Operation

Do lubricate the moving parts of window and door hardware if not operating smoothly. Use onl a spray silicone product to lubricate moving parts, being careful not to apply excessive amounts. Wipe up any drips or spills. In saltair environments, monthlv cleaning and lubrication mav be necessary to preserve function (see text warranty on reverse side for the exclusion of warranty coverage for functionality of hardware in corrosive environments).

  • Do inspect weather stripping on operable windows and doors to be sure it seals evenly when dosed.
  • Do make certain that the track area is kept clean. Frequent vacuuming will clear any accumulated dirt and dust.
  • Do adjust sliding door rollers for proper height clearances. Door rollers are adjusted with a screwdriver through access holes in either the end or side of the sliding panel, located near the bottom of the panel.
  • Do adjust rolling screen doors to slide smoothly. Use a screwdriver, in all four corners, to make adjustments.
  • Do check on the sliding door lock strike placement if you adjust the door rollers. Adjustment is made by loosenin screwfasteners, moving strike plate and tightening. Re-check for proper lock operation.

Mold and Condensation

Water condensation can occur on your window and door interior surfaces if certain conditions exist. Often it's a warning to you that excessive moisture exists in your home that may facilitate mold growth Condensation on interior window surfaces results from higher moisture content in the air contacting lower temperature surfaces on the glass or frames. The higher your home's interior humidity and the lower the outside air temperature, the more condensation can occur.

  • Do check all window sashes for smooth and regular operation. Increase interior home ventilation and air exchange devices if needed.
  • Do use your exhaust fans, especially when showering.
  • Do consider installing a dehumidifier. Use ceiling fans to improve air circulation.
  • Do open windows and doors when practical to allow interior moisture to escape.

Drainage Systems

Windows and doors use a simple drainage system or ‘weep' holes designed in the frame itself. These water drainage pathways must he kept clean and clear of any obstructions to operate effectively. It's normal for water to accumulate in the sill or track area during a period of wind-driven rain. The weep system is designed to allow the water to drain to the outside as water builds up, or outside wind pressure subsides. Clogged weep holes may prevent excess water from draining. Over time standing water can damage your window or door and lead to structural damage from mold, mildew and wood rot if water enters your wall cavities.

  • Do keep all sill or track surfaces clean of dirt and debris.
  • Do make sure that exterior weep holes are dear of any debris, stucco, sand or other obstructions.
  • Do use a small, soft brush (such as an old toothbrush) to dear openings.
  • Do regularlv inspect the exterior perimeter of your window and door frame for any cracks, or cracks in the adjacent siding material that can cause moisture to penetrate. If a crack appears, seal with a good grade of sealant according to the sealant manufacturer's instructions.

Important Do's and Don'ts

  • DO: Clean the frame surfaces with mild soap and water.
  • DON'T: Use razor blades, putty knives or abrasive scrub pads.
  • DO: Use a commercial glass cleaner or mild soap and water.
  • DON'T: Use any petroleum-based cleaners or solvents.
  • DO: Clean window & door tracks and weep holes.
  • DON'T: Use oil-based lubricants or damage weep hole covers/baffles.
  • DO: Regularly check weather stripping and hardware performance.
  • DON'T: Add films or attachments to the glass.
  • DO: Read and understand your Limited Lifetime Warranty.

© 2017 All Rights Reserved, Simplicity Windows. 1-800-645-4273